QuickChange Testimonials

QuickChange self-service
coin deposit center

Tracey Pierce
Vice President, Operations
Farmers & Merchants Bank
Tomah, WI

Added QuickChange:
August 2007

Number of units in use:
1

Why did you add a self-service coin counter?
We were looking for ways to add automation to our bank and thought this was a good fit because we have a fairly steady amount of coin counting.

What set QuickChange apart?
It seemed more robust than the competitive products and it was much quieter - which was very important because our lobby is open to the bank’s work areas.

What do you like best about QuickChange?
It’s improved our efficiency. We’re handling more transactions and the interactions between tellers and customers are dedicated to meaningful relationship building - which is much different than in the past when the teller had to take the coin to a back room.

It’s easy to clean and easy to change the bags. Our tellers, our teller supervisor and our customers all think the QuickChange is a great addition to our bank.

And what do your customers think?
Word of mouth has been an excellent way to drive usage of the QuickChange. We show it to new customers during tours of the bank and everyone who uses it really likes it. The customers get to see their coins add up - almost like a slot machine!

Connie Powell
Senior VP
Park Midway Bank
St. Paul, MN

Added QuickChange:
September 2007

Number of units in use:
1

Why did you add self-service coin?
We initially got it to support our Children’s Saving Club-you know how kids like to see their coins being counted! Now we use it for about 75% of our coin counting.

What set QuickChange apart?
We decided to try QuickChange because we’ve had other products from De La Rue and had good luck with them. We liked the features and its size-it’s very compact - and it was much quieter than competitive models.

What do you like best about QuickChange?
It makes us more efficient, it’s easy to use and there are no problems with noise. The teller doesn’t have to leave the customer alone at the window with nothing to do, and we don’t have customers who are forced to wait because someone brought their coins in. Plus, balancing is very simple and straightforward.

Other:

• When they moved into a new branch, they were able to go in with one fewer teller needed since they had QuickChange.

Rachel Risberg
Executive VP – Operations
Royal Credit Union
Eau Claire, WI

Added QuickChange:
2007

Number of units in use:
Three

Why did you add self-service coin?
We actually hesitated to look into it because we had bad self-service machines in the past. They were always jamming and the tellers ended up spending way too much time dealing with them. QuickChange changed our mind.

What set QuickChange apart?
Jamming is not an issue with QuickChange and the conveyor belt feature is very nice. It’s truly a self-service unit-staff spends very little time with it. And the capacity is nice. We don’t have to deal with tubs and resorting coin when it reaches capacity like we did with other units.

What do you like best about QuickChange?
QuickChange helps us provide better service to our members. It saves teller time and keeps the lines moving. We’ve doubled our coin volume since we added QuickChange.

And what do your customers think?
People of all ages are using them and they’re so popular that we’re even getting members from other branches coming in to use them!

Other:

• 25% increase in coin at branch
• They save about 3 hours of teller time a day with QuickChange

Carla Hansen
VP Operations
Topline Federal Credit Union
Maple Grove, MN

Added QuickChange:
2007

Number of units in use:
5

Why did you add self-service coin?
We wanted to put the member in charge of their coin and we wanted to eliminate the feeling that the teller was "disappearing" from the window (while they processed coin). With QuickChange we have completely eliminated teller coin counting.

What set QuickChange apart?
Having the Bruns demo van on site really made a difference. Having it here meant that I had the information I needed to answer my CEO’s questions about the unit and about service. The bag capacity is excellent-higher than the behind-the-line units-it’s bilingual (English and Spanish) and receipts are easy to understand.

What do you like best about QuickChange?
It is extremely efficient-for both the teller and the member-and that’s its biggest advantage. We can have fewer teller stations open at once without compromising member service. Plus, our tellers now have more time for cross selling. When the member brings in the coin receipt it’s a great conversation starter.

And what do your customers think?
They like the efficiency. And the receipts are very accurate and helpful. We had one member who took the receipt home instead of depositing it right away and we could easily confirm the transaction amount and make the deposit days later.

Deb Biese
Vice President
Central Bank
St. Michael, MN

Added QuickChange:
2006

Number of units in use:
1

Why did you add self-service coin?
We saw that self-service coin was a trend in the marketplace and thought it would improve our efficiency and teller interactions with customers.

What set QuickChange apart?
We first heard about QuickChange when the Bruns demo van came for a visit. We’d been considering self-service coin and liked QuickChange because it was faster and had better features than the competition.

What do you like best about QuickChange?
We really like the fact that the teller no longer has to leave a customer at the window. The whole process is so much more efficient. I would definitely recommend getting another unit for one of our other branches.

And what do your customers think?
They love getting to count their own money and watching it add up.

Jack L. Sarver
President/CEO
TeleCommunity Credit Union
Akron, OH

Added QuickChange:
2006

Number of units in use:
1

Why did you add self-service coin?
We thought that our members would appreciate the service-especially after we heard that local grocery stores were charging consumers a 9%-15% service fee to use their self service coin machines! We also thought that it would give us a way to earn funds for worthy causes. We helped our local fire department collect coins for a memorial fund started after 9/11 and we also sponsored a coin war for a local college. Our credit union is using QuickChange to raise funds for the American Cancer Society on an ongoing basis: people who use the deposit center have the option to be charged a 2% service fee that we donate-or they can choose to use the QuickChange for free.

What set QuickChange apart?
Its ability to sort out debris and avoid jams was the thing that really caught our attention because we used to have daily jams in our teller coin counting machines. As soon as we saw how well this feature works, we bought the QuickChange on the spot! We also love the fact that it is virtually maintenance free-a quick, occasional vacuuming and we’re all set.

What do you like best about QuickChange?
It’s brought us new members and new business. We estimate that QuickChange has brought in about half a million dollars in coin-and most of it has stayed at our credit union as deposits.

And what do your customers think?
They love not having to roll their own coin and they tell us that QuickChange is fun and easy to use. The kids are hearing about QuickChange in their schools. We work with Junior Achievement to get piggy banks out to students and to help them understand how important it is to save money. And we let them know that they can come in to use our QuickChange deposit center once they’ve saved up their coins.

Other:

• Coin volume increased 1000%
• Average $500,000 in coin per year – most of it is deposited.
• They have reduced tellers by one.