QuickChange FAQs

QuickChange self-service
coin deposit center

• Will customers require training to use QuickChange?
• Our customers hate to wait! How long will it take to process their coin?
• How will my staff learn how to service QuickChange?
• Does QuickChange have to be shut down to empty coin?
• Won’t it be too loud to have in the lobby area?
• Many of my customers speak Spanish. Can they use QuickChange?
• I don’t want to pay customers for slugs and foreign coins—and I don’t want to jam the unit with paperclips and other debris.
• Can I charge a fee to use QuickChange?
• What happens if a user deposits coin, but doesn’t get cash or make a deposit that day? How will we reconcile our accounts?
• How will we know if the QuickChange is full or needs service?
• I don’t want to tie up QuickChange with business customers who have a large amount of coin to process (like car washes and laundries). How can I avoid that?

Will customers require training to use QuickChange?
No, QuickChange is very easy to use. The screen is large and colorful and has simple prompts that tell the user what to do next.

Our customers hate to wait! How long will it take to process their coin?
The actual time depends on how many coins they’re processing, but with a processing speed of 2,500 coins per minute, QuickChange is 4x faster than most competitive units.

How will my staff learn how to service QuickChange?
Bruns Services staff will offer complete training at the time of installation. And we’re just a phone call away if you have questions or problems.

Does QuickChange have to be shut down to empty coin?
Not usually. Each coin type has multiple bags, so your staff can empty one bag while another is being used. And the unit holds 58,000 coins so your staff won’t have to empty it as often as competitive units.

Won’t it be too loud to have in the lobby area?
Our research shows that customers actually LIKE to hear their coin being processed, so we’ve designed QuickChange to allow them to hear the process without distracting others. The unit’s volume is 78 decibels (db) —which isn’t much louder than the level of a typical conversation (about 60 db).

Many of my customers speak Spanish. Can they use QuickChange?
Yes. Our units offer instructions in both English and Spanish.

I don’t want to pay customers for slugs and foreign coins—and I don’t want to jam the unit with paperclips and other debris.
QuickChange has excellent sorting mechanisms. Our Coin Signature Detection System™ (CSDS) uses diameter, thickness and multiple levels of metal alloy detection to determine which items are US coins—and returns foreign coins, slugs and tokens to the user. And our Debris Cleaning Station automatically funnels debris into a waste bucket.

Can I charge a fee to use QuickChange?
Yes. QuickChange can be set up to charge either a flat fee or a percentage fee—and you can change this as often as you’d like.

What happens if a user deposits coin, but doesn’t get cash or make a deposit that day? How will we reconcile our accounts?
To avoid this situation, we recommend that your financial institution include usage instructions near your QuickChange unit. As the final step, users should be instructed to go to the teller to deposit or redeem their transaction.  

How will we know if the QuickChange is full or needs service?
Two lights on both sides of the unit give your staff an easy way to determine if service is needed. The blue light indicates that a bag needs to be changed—but processing can continue—and the amber light means that the unit is out of service.

I don’t want to tie up QuickChange with business customers who have a large amount of coin to process (like car washes and laundries). How can I avoid that?
Each financial institution will need to set and communicate a policy to its customers. One idea: send a letter to your business customers asking them to continue to process coin with the tellers in order to avoid tying up the self-operated machine.